HolbyMonitor Setup Instructions Using the App and Smartphone

General Description

The HolbyMonitor tracks domestic hot water temperatures continuously.

The HolbyMonitor continuously monitors and displays the cold, hot and tempered hot water temperatures and transmits an ALERT message if any water temperature exceeds custom-selected temperature limits. ALERT messaging can be sent to multiple recipients via text message and/or email.

Monitoring the tempering valve outlet water temperature is important. However, monitoring the cold and hot water inlet temperatures provides valuable information about the overall domestic hot water system. This information enables detection of a failed hot water recirculation pump, overheated cold water lines, and failed boilers and hot water heaters.

The basic system includes two devices; a Base Station and at least one Temperature Transmitter (node). The node monitors the hot, cold and tempered water temperatures continuously and communicates wirelessly with the Base Station.

The Base Station monitors the information it receives from the node and compares the information to the custom-defined limits. If any limit is exceed an email and/or text message can be sent to the Primary Contact and Additional Contacts.

Quick Start Document

Initial Setup

Setup Base Station

Box Contents: (1) Base Station, (1) AC Power Adapter, (1) wireless antenna,

Remove the Base Station, AC Power Adapter and wireless antenna from the box.
Attach the wireless antenna to the left side of the Base Station.
Connect to the internet. We recommend a wired Ethernet connection plugged into the right side of the Base Station.
Optional Wi-Fi Connection: If the site does not have a wired connection available, the Base Station can connect to the internet using a 300Mbps Wireless-N USB Adapter with Antenna (sold separately) inserted into a USB slot on the right side of the Base Station. Go to the “Connect to Wi-Fi” section for details. A Wi-Fi connection would replace the need for an Ethernet cable. Note: Only secured Wi-Fi can be used.
Plug the AC Adapter into the left side of the Base Station and into the power source. The Base Station will display “Starting Up” until the startup procedure has completed. At completion the display will show:

Setup Node

Box Contents: (1) Node, (2) size “D” batteries, (3) 72” sensors (one each red, blue and black)
Tools Required: Phillips head screwdriver

Remove the node, two batteries and three sensors from the box.
Open the battery compartment on front of the node by unscrewing the two screws using a Phillips head screwdriver, insert the two D-size batteries (provided), and replace cover.
Plug the BLUE sensor into the “COLD” slot where indicated on the front of the device.
Plug the BLACK sensor into the “MIX” slot where indicated on the front of the device.
Plug the RED sensor into the “HOT” slot where indicated on the front of the device.

Install Node

The node can be wall-mounted or strapped to the Cold water supply pipe near the Holby Tempering Valve.
IMPORTANT: ALL SENSORS MUST HAVE DIRECT CONTACT WITH THE COPPER PIPES.
Secure the BLUE sensor to the COLD water supply pipe with a hose clamp, available from Holby Valve. NOTE: Attach sensor between the Holby Tempering Valve and the point where the recirculating and cold water are mixed.
Secure the BLACK sensor to the MIXED (Tempered) water pipe with a hose clamp.
Secure the RED sensor to the HOT water supply pipe with a hose clamp.
After the sensors are secured, the Base Station will display actual temperatures.
Press the Force Update button in the center of the node for three seconds. The green light will remain illuminated until the update to the Base Station has completed. If the green light rapidly blinks six times, that indicates the update failed to complete successfully. Refer to the troubleshooting guide for assistance.
The monitor will display “Node Update“ and the node’s MAC ID when the update has completed.

Login or Setup Account

How to Login

Go to monitor.holby.com
Enter the email address that was used to set up the account.
Enter the password.
Tap Login.

Download Free App

If not already registered, go to Apple App Store or Google Play Store
Search for “Holby Monitor”.
Download the free app to your smartphone.
When the Sign-In window appears on your smartphone, tap on Create one for free! at the bottom of the window. Follow the instructions under Register Your Account below.

Register Your Account

In the Register window, enter the following details, then tap Register Account.

First Name	Required
Last Name	Required
Email	Required. Alerts will be sent to this Email address. Note: this Email and Password is required to log into your HolbyMonitor account via the Holby App. If multiple users will be accessing the account via the App, you will need to share this Email address and Password.
Password	Required
Verify Password	Required
Notify All (Email)	Check box if you want all alerts to be sent to this Email address.
Lack of Communication notify (Email)	Check box if you want alerts to be sent to this Email address in the event of a break in communication between the Base Station and Cloud.
Phone	Required if cell phone number is to receive text message alerts from your HolbyMonitor.
Notify All (Phone)	Check box if you want all alerts to be texted to this cell phone number.
Lack of Communication notify (Phone)	Check box if you want alerts to be texted to this cell phone number in the event of a break in communication between the Base Station and Cloud.
Company	Building Ownership
Address	Job site location
Address 2	Optional
City	Job site location
State	Job site location
Zip	Optional
Country	Default is United States
Time Zone	Select appropriate Time Zone. Default is America/Adak (Alaska)
Owner	Currently only 00-0000 is available. Needs instruction here.
Accept Terms	Required. Select checkbox. Click on Terms to view details.

A window will pop up indicating your account has been created. Your email address must be validated in order to login. Check the email Inbox for validation email and respond.
Both email address and cell phone number must be validated in order to receive alert messages.
Sign In button is displayed at bottom.

Validate account: A validation text message and an email will be sent to the cell phone number and email address entered when you set up the account. Tap on link in text message to validate phone number, also click on link in email to validate email address.

Add Base Station to Account - via Smartphone

Add Base Station to Account – via Smartphone

Log into the Holby Monitor App.
Tap Add Device.
Enter the Base Station’s 16-digit MAC ID.
1. The MAC ID is printed on the barcode label on the left side of the Base Station and on the shipping box.
2. Enter all alpha characters in lower-case format.
Enter Device Name – Should be descriptive. Ex: High Pressure Valve
Enter Location – Job site location
Tap Add Device. – A message will display: “Your device with MAC ID (MAC ID inserted here) is pending validation. You will be notified as soon as the process is completed.”
On the Base Station, use arrow-keys to scroll down the Menu list to select Force Update, then press OK.
On the next window select Confirm, then press OK.
The App will be updated within a few minutes to show the device was successfully registered. A Notice box will pop up informing you the registration was successful or failed to register. If you do not see a confirmation, tap on the Temp Settings tab to see if the new device has been added to the location you entered.
If the registration fails, recheck the MAC ID to make sure you entered the address correctly. Also, make sure that you entered lower-case alpha characters for the MAC ID.

Add Node to Account - via Smartphone

Add Node to Account – via Smartphone

1. Log into the HolbyMonitor App, if not already there.
2. Tap Add Device.
3. Enter the Node’s 16-digit MAC ID.
  1. The MAC ID is printed on the barcode label on the back of the Node, inside the battery compartment lid and on the shipping box.
  2. Enter all MAC ID alpha characters in lower-case.
4. Enter Device Name – Should be descriptive. Ex: High Pressure
5. Enter Location
6. Tap Add Device. – A message will display: “Your device with MAC ID (MAC ID displayed here) is pending validation. You will be notified as soon as the process is completed.” This may take a couple of minutes, depending upon your Wi-Fi connection.
7. Press the white button in the center of the device until the green LED illuminates. This will force an update to be sent to the Base Station.
8. The device’s MAC ID will be displayed on the Base Station.
9. The App will be updated within a few minutes to show the device was successfully registered. If you do not see a confirmation, tap on the Temp Settings tab to see if the new device has been added to the location you entered.

To add additional devices, repeat steps 2 through 9 above.

Review and Set Alert Limits - via Smartphone

Review and Set Alert Limits – via Smartphone

Log into the Holby Monitor App, if not already there.
Tap on Sites to display list of your sites with HolbyMonitors.
Tap on the selected location.
Tap on Temp Settings. A list containing all of the registered devices at that site will be displayed.
Tap on the device you want to update. The defaults are listed below.
To change any of the default settings, tap on the default, change to the desired temp, then press Save or Save and Close.

Setpoint	Default Setpoint	Description
Mixed Low Temp Alert Setpoint	105	Alert will be sent when Mixed temp falls below this setpoint.
Mixed High Temp Alert Setpoint	132	Alert will be sent when Mixed temp exceeds this setpoint.
Mixed Temp Shutdown Setpoint	140	If the Mixed temp exceeds this setpoint AND the Mixed Shutdown Enable box is checked, the solenoid on the Hot water supply pipe will be triggered to close and an alert will be sent.
Mixed Shutdown Enable	Un-checked	Check box to allow this sensor unit to control shutdown. ONLY ONE SENSOR CAN BE ENABLED PER BASE STATION.
Hot Low Temp Alert Setpoint	130	Alert will be sent when the Hot water temp falls below this setpoint.
Sensor Unit Reset	Un-checked	Check box to reset the sensor unit on next reporting cycle.
Base Station Reset	Un-checked	Check box to reset the Base Station on next reporting cycle.

If the water temperature exceeds the Setpoint, a text message will be sent to the cell phone number and/or an email will be sent to the email address of the Contact associated with this device.

Connect to Wi-Fi - via Base Station

Connect to Wi-Fi – via Base Station

Press the MENU button.
Scroll to Config Wifi, press OK.
Select Network Name, press OK. The Base Station will display “Scanning…” while gathering available wireless network information.
A list of available wireless networks will be displayed under “Select SSID”.
Scroll to your wireless network, press OK.
Scroll to Password, press OK.

Enter the password for the selected wireless network.

Use the arrow-keys to advance to the next character to be entered. NOTE: Enter all password alpha characters in the proper case.

Use the numbered buttons as shown below. NOTE: The numbered buttons cycle through the number, capital letters and special characters.

#	Caps	Special Characters
1		!, ?, ‘, ~
2	A, B. C	a, b, c, @, comma, =
3	D, E, F	d, e, f, #, period, -
4	G, H, I	g, h, i, $, \|, +
5	J, K, L	j, k, l, %, ;, :
6	M, N, O	m, n, o, ^, _
7	P, Q, R, S	p, q, r, s, &, /
8	T, U, V	t, u, v, *, \
9	W, X, Y, Z	w, x, y, z, (, {, [
0		Space, ), }, ]

Press OK.

Add Additional Contacts - via Smartphone

Add Additional Contacts – via Smartphone

Log into the Holby Monitor App, if not already there.
Tap the Menu symbol in the upper right corner of your smartphone.
Tap ACCOUNT MANAGEMENT.
Tap Additional Contacts.
Tap Add Contact.

Add the following details:

Name	Required
Email	Required. Alerts will be sent to this Email address
Notify (Email)	Check box if you want alerts sent to this Email address.
Phone	Required. Alerts will be send to this Cell Phone number.
Notify (Cell Phone)	Check box if you want alerts texted to this Cell Phone number.
Devices	1. Tap down-arrow and a list of available devices currently being monitored will be displayed below. 2. Scroll to the selected device and tap the Add Device To Contact bar. The device will be added to the list. 3. To add additional devices, repeat steps 1 and 2 above.

Tap Save.

HolbyMonitor Information

Brochure (PDF)
Guide Spec (Word and PDF)
Photos of Installations
Frequently Asked Questions